Support
We’re here to help.
Have a question, hit a bug, or need help with your subscription? Send us a note and we’ll get back to you within 1–2 business days.
Common questions
Before you write, a few quick answers.
- How do I cancel my subscription?
- Subscriptions are billed through the App Store or Google Play, so cancellation happens there. On iPhone, open Settings → [your name] → Subscriptions and tap Phase. On Android, open the Play Store, tap your profile, then Payments & subscriptions → Subscriptions. Your access continues until the end of the current billing period.
- How do I delete my account and data?
- You can delete your account from inside the app under Settings → Account → Delete account. This permanently removes your meals, symptom logs, and profile. If you can’t access the app, email us at support@phasediet.com and we’ll handle it for you.
- Is my health data private?
- Yes. Your meals and symptom logs are scoped to your account and protected by row-level security on the database. We never sell health data. See our Privacy Policy for the full picture.
- Do I need a doctor or dietitian to use Phase?
- Phase is a tool to support your care, not a substitute for it. The low-FODMAP protocol is most effective when run with a doctor or registered dietitian — especially during the elimination phase. Phase makes the day-to-day execution easier and gives your clinician a clear record to work from.
- How accurate are the FODMAP classifications?
- Phase’s ratings are drawn from peer-reviewed FODMAP research, including data from Monash University and our own composition analysis. Coverage and confidence are shown on every result, and when an ingredient can’t be matched we tell you rather than guess.
- I'm reporting a bug, what should I include?
- The fastest path to a fix is: sharing what you were trying to do, and what happened instead. Screenshots or short screen recordings help a lot.
Contact us